FAQ
FREQUENTLY ASKED QUESTIONS
General Questions
What is DOMICILE LIMITED?
DOMICILE LIMITED is a UK-registered private limited company providing products to customers through its online store.
Where is DOMICILE LIMITED located?
Our registered office is:
144 High Street, Cranford, England, TW5 9WB, United Kingdom
What is the company number?
Our company number is:
10332486
Where do you ship?
We currently provide delivery within the United Kingdom.
How can I contact you?
Email: textdomicilyshop@gmail.com
Phone: +44 (208) 709 0999
Our standard business hours are Monday to Friday, 9:00 AM to 5:00 PM UK time.
Ordering
How do I place an order?
Select your product, add it to your basket, proceed to checkout, enter your delivery details, and complete payment.
What happens after I place my order?
Once your payment has been confirmed, your order is normally processed within 1–3 business days.
Once dispatched, available tracking information will be provided.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been dispatched.
What if there is a problem with my order?
Contact us as soon as possible with your order number and details of the issue.
We may request photographs or additional information where necessary.
Shipping
How long does delivery take?
Orders are generally processed within 1–3 business days.
After dispatch, delivery generally takes 3–5 business days.
The estimated total delivery period is approximately 4–8 business days.
Is shipping free?
Where free shipping is advertised, standard UK delivery is provided at no additional charge.
Any applicable shipping charges will be displayed at checkout.
Will I receive tracking?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Can delivery be delayed?
Yes. Courier delays, high order volumes, weather, public holidays, or circumstances outside our reasonable control may occasionally cause delays.
What if I entered the wrong address?
Contact us immediately if you notice an incorrect delivery address.
Once an order has been dispatched, changing the address may not be possible.
Returns & Refunds
Do you accept returns?
We generally offer a 30-day return period, subject to the conditions set out in our Refund Policy.
What condition must the item be in?
Items should generally be returned in the same condition in which they were received, unused and with original packaging where applicable.
How do I request a return?
Contact us before sending the product back.
Email: textdomicilyshop@gmail.com
Phone: +44 (208) 709 0999
We will provide return instructions if your return request is accepted.
What happens after you receive my return?
Once we receive your returned item, our team will inspect it.
If the return is approved, we will process your refund.
If the return does not meet the applicable conditions, we will contact you and explain the outcome.
How long does a refund take?
If approved, your payment will be refunded to your original payment method within 10 business days.
Your bank or payment provider may require additional time to display the funds.
What if my product arrives damaged?
Contact us as soon as possible and provide your order details and photographs where appropriate.
We will review the issue and determine the appropriate solution.
What if I receive the wrong product?
Contact us as soon as possible with your order number and details.
We will review the issue and assist you.
Are all products returnable?
Certain products may be excluded from voluntary returns, including certain personalised, perishable, hygiene-sensitive, or restricted products.
Mandatory statutory rights are not affected.
Exchanges
Can I exchange my product?
If you need an exchange, contact us before returning your product.
Depending on the circumstances and product availability, we may offer an exchange or another appropriate solution.
Made-to-Order Products
Do some products take longer to prepare?
Yes. Products that are made-to-order or require special preparation may take longer than standard orders.
Where applicable, product-specific information will indicate the expected preparation time.
Made-to-order preparation may take up to 21 days, depending on the product and order requirements.
Payments
What payment methods are available?
Available payment methods are displayed during checkout.
Payment must be successfully confirmed before an order can be processed.
Is my payment information secure?
Payments are processed through secure third-party payment providers where applicable.
Product Information
Where can I find product specifications?
Product descriptions, specifications, dimensions, features, and other available information are displayed on the relevant product page.
If you need additional information, please contact us before purchasing.
Part Requests
Can I request a replacement part?
Yes. Contact our support team and provide your order number, product information, part details, and photographs where applicable.
We will review your request and provide assistance where possible.
Privacy & Security
How is my personal information used?
We use personal information to process orders, arrange delivery, provide customer support, process returns and refunds, improve our services, maintain security, and comply with applicable legal obligations.
Please see our Privacy Policy for more information.
UK Consumer Rights
Do your policies affect my statutory consumer rights?
No.
Nothing in our policies is intended to exclude or restrict statutory consumer rights that cannot legally be excluded or restricted under applicable UK law.
Customer Support
What are your business hours?
Monday to Friday
9:00 AM to 5:00 PM UK Time
How can I contact customer support?
DOMICILE LIMITED
Company Number: 10332486
Registered Office: 144 High Street, Cranford, England, TW5 9WB, United Kingdom
Email: textdomicilyshop@gmail.com
Phone: +44 (208) 709 0999
Still Have Questions?
If you cannot find the answer you are looking for, please contact us.
Our team will be happy to assist you.
DOMICILE LIMITED
Company Number: 10332486
144 High Street, Cranford, England, TW5 9WB, United Kingdom
textdomicilyshop@gmail.com
+44 (208) 709 0999