Privacy policy
Last Updated: September 10, 2026
At DOMICILE LIMITED, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you use our website, we may collect:
- Name
- Billing address
- Delivery address
- Email address
- Phone number
- Account information
- Order information
- Payment and transaction information
- Communications with us
- Device information
- Browser information
- Website usage information
How We Collect Information
We may collect information:
- Directly from you when you place an order
- When you contact customer support
- Automatically when you browse our website
- Through cookies and similar technologies
- From service providers and other third parties where appropriate
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Handle returns and refunds
- Respond to enquiries
- Improve our website and services
- Prevent fraud
- Maintain website security
- Send marketing communications where permitted
- Comply with legal obligations
Payment Information
Payments may be processed by third-party payment providers.
We do not generally store complete payment card details on our own systems. Payment information may be handled by the relevant payment provider according to its own security and privacy practices.
Sharing Personal Information
We may share relevant information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Delivery and courier companies
- Hosting providers
- Technology providers
- Analytics providers
- Marketing providers
- Customer support providers
- Professional advisers
- Government authorities where legally required
We do not sell personal information in circumstances prohibited by applicable law.
Cookies
Our website may use cookies and similar technologies to:
- Operate website functions
- Remember preferences
- Understand website usage
- Improve our services
- Support analytics
- Support advertising and marketing
You may be able to control cookies through your browser settings.
Data Security
We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, reporting, and business requirements.
Your Rights
Depending on applicable UK data protection law, you may have rights concerning your personal information, including rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Object to certain processing
- Restrict certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
Marketing Communications
Where permitted, we may send marketing communications.
You can unsubscribe from marketing communications by following the unsubscribe instructions included in the relevant communication.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
Children's Privacy
Our website is not intentionally directed toward children where prohibited by applicable law.
We do not knowingly collect children's personal information for purposes that are not legally permitted.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on our website with a revised “Last Updated” date.
Contact
DOMICILE LIMITED
Company Number: 10332486
Registered Office: 144 High Street, Cranford, England, TW5 9WB, United Kingdom
Email: textdomicilyshop@gmail.com
Phone: +44 (208) 709 0999